innovation solved is now isolved.ai
New look, same Expertise
From
disconnected
tools
to
a
for
thousands
of
technicians
and
sales
reps.
A nationwide enterprise standardized field operations on one integrated FSM, Salesforce, and Dynamics platform—powered by reusable MuleSoft APIs and an architecture built for reuse, not one‑off projects.
Trusted by enterprise teams across SaaS, finance, healthcare, and more.

The Problem
Field technicians and sales teams were working in different systems for field service, CRM, and ERP, with limited real‑time visibility across tools. Extending or changing integrations meant expensive, one‑off projects that didn’t scale.
Our Solution
iSolved.ai’s approach to field service and CRM integration.
Lead Implementor for Nationwide FSM
We led one of the largest Field Service Mobility deployments in the United States, coordinating across thousands of technicians and hundreds of salespeople.
Reusable MuleSoft Integration Assets
We built MuleSoft APIs and integration patterns that connect FSM, Salesforce Sales Cloud, Salesforce Service Cloud, and Microsoft Dynamics—designed to be reused, not rebuilt.
Composability by Design
The architecture emphasizes composability and API reuse so new integrations and changes can be delivered quickly, without tearing apart what already works.
Unified Field, CRM, and ERP Data
Technicians and sales reps now operate on a single integrated platform with real‑time data flow between CRM, ERP, and field operations.
Recognized Industry Case Study
The deployment has been recognized as an industry case study and has won awards across multiple teams inside the organization.
Built to Extend Over Time
The organization can now plug in new tools or workflows by composing existing APIs, instead of launching another multi‑month integration project.
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